Privacy Policy

1. Who We Are

Lithos & Key is a property management and professional photography company based in Kalamata, Greece. We provide comprehensive property transformation services including short-term rental management, professional photography, and related hospitality services.

​

Contact Information:
Email: info@lithoskey.com
Phone: +30 698 178 2404
Address: Navarinou 58, Kalamata, Greece

​

2. Information We Collect

​

2.1 Property Owner Information

• Personal Details: Name, email address, phone number, postal address

• Property Information: Property addresses, ownership documentation, property features and amenities

• Financial Information: Bank account details for payments, tax identification numbers, billing addresses

• Booking Preferences: Pricing strategies, availability calendars, house rules and policies

• Communication Records: Emails, messages, phone call records, and meeting notes

2.2 Guest Information (Managed on Your Behalf)

• Booking Details: Names, contact information, booking dates, number of guests

• Payment Information: Processed through secure third-party platforms (we do not store credit card details)

• Communication: Messages between guests and our team regarding bookings

• Feedback: Reviews and ratings from guests about properties

2.3 Photography Clients

• Business Information: Company name, contact person, business address

• Project Details: Photography requirements, scheduling preferences, usage rights

• Images: Photographs taken of your property or business

2.4 Website and Technical Information

• Usage Data: Pages visited, time spent on site, browser type, device information

• Cookies: Small files that help us improve your browsing experience

• IP Address: Your internet protocol address for security and analytics

3. How We Use Your Information

​

​

​

​

​

4. Information Sharing and Disclosure

We only share your information when necessary to provide our services or when required by law:

4.1 Service Providers

• Booking Platforms: Airbnb, Booking.com, VRBO (property listings and guest communication)

• Payment Processors: Banks and payment platforms for financial transactions

• Professional Services: Accountants, legal advisors (with your consent)

• Technology Partners: Property management software, communication tools

4.2 Legal Requirements

We may disclose information when required by Greek law, EU regulations, or to comply with legal processes such as court orders or tax reporting requirements.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of our business, your information may be transferred to the new owners with appropriate privacy protections.

We Never:

• Sell your personal information to third parties

• Use your data for purposes unrelated to our services

• Share guest contact information with unauthorized parties

• Rent or lease our customer database

5. Data Security

We implement comprehensive security measures to protect your information:

• Encryption: All sensitive data is encrypted in transit and at rest

• Access Controls: Limited access on a need-to-know basis with strong authentication

• Regular Updates: Software and security systems are regularly updated

• Staff Training: All team members receive privacy and security training

• Secure Facilities: Physical security measures for our offices and equipment

6. Your Rights and Choices

Under GDPR and Greek data protection laws, you have the following rights:

6.1 Access and Portability

• Request a copy of all personal information we hold about you

• Receive your data in a portable format to transfer to another service

6.2 Correction and Updates

• Correct any inaccurate or incomplete information

• Update your contact preferences and communication settings

6.3 Deletion

• Request deletion of your personal information (subject to legal retention requirements)

• Withdraw consent for marketing communications at any time

6.4 Restriction and Objection

• Restrict how we process your information in certain circumstances

• Object to processing based on legitimate interests

To exercise these rights, contact us at privacy@lithoskey.com or +30 698 178 2404.

7. Data Retention

We retain your information only as long as necessary:

• Active Clients: Throughout our business relationship and for 7 years after for tax purposes

• Guest Information: 3 years after their last stay for customer service and legal compliance

• Photography Projects: 5 years after project completion or as specified in contracts

• Marketing Data: Until you unsubscribe or withdraw consent

• Website Analytics: 26 months from collection

8. International Transfers

Some of our service providers may be located outside the European Economic Area. When we transfer data internationally, we ensure appropriate safeguards are in place, including:

• Adequacy decisions by the European Commission

• Standard contractual clauses approved by the EU

• Certification schemes and binding corporate rules

9. Cookies and Website Technologies

Our website uses cookies to improve your experience:

• Essential Cookies: Required for basic website functionality

• Analytics Cookies: Help us understand how visitors use our site

• Marketing Cookies: Enable personalized content and advertising (with your consent)

You can control cookie settings through your browser preferences.

10. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

11. Changes to This Policy

We may update this privacy policy to reflect changes in our practices or legal requirements. We will:

• Notify you of significant changes via email or prominent website notice

• Update the "Last Modified" date at the top of this policy

• Maintain previous versions for your reference upon request

12. Contact Us

If you have questions about this privacy policy or how we handle your information:

Email: lithoskey@gmail.com
Phone: +30 698 178 2404
Mail: Lithos & Key, Navarinou 58, Kalamata, Greece

Data Protection Authority:
If you're not satisfied with our response, you can lodge a complaint with the Hellenic Data Protection Authority (HDPA) at www.dpa.gr